PRIVACY

October 2026

1. Introduction

At DWELL By Sam, we value your privacy and are committed to protecting the personal information of our guests, visitors, and customers.

This Privacy Policy explains how DWELL By Sam collects, uses, stores, protects, and shares personal information when you visit our website, make a reservation, stay at one of our properties, or communicate with us.

Our goal is to provide a welcoming, comfortable, and secure accommodation experience while maintaining the confidentiality and protection of your personal information.

2. Information We Collect

Depending on how you interact with our business, we may collect the following types of information:

  • Personal Identification Information: Full name and other identification details when required for reservation or verification purposes.

  • Contact Information: Email address, telephone number, and mailing address.

  • Reservation Information: Booking dates, length of stay, number of guests, accommodation preferences, and reservation history.

  • Payment Information: Billing details and transaction records necessary to process reservations and payments. Payment card information may be handled directly by authorized third-party payment processors.

  • Communication Information: Messages, inquiries, feedback, and other communications exchanged with our team.

Technical Information: Website usage information, IP addresses, browser information, and cookies, where applicable.

We only seek to collect information that is reasonably necessary to provide and improve our accommodation services.

3. How We Use Your Information

DWELL By Sam may use your personal information for the following purposes:

  • Processing and managing accommodation reservations.

  • Confirming bookings and providing reservation details.

  • Communicating important information about your upcoming or current stay.

  • Responding to questions, requests, and customer service inquiries.

  • Processing payments, refunds, and other booking-related transactions.

  • Maintaining the safety, security, and proper operation of our accommodations.

  • Improving our services and enhancing the overall guest experience.

  • Meeting applicable legal, regulatory, tax, and accounting obligations.

  • Sending promotional communications, special offers, or updates when permitted by law and with appropriate consent.

4. Sharing and Disclosure of Information

DWELL By Sam respects your privacy and does not sell or rent guests' personal information to third parties.

However, we may share limited personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment Processors: To securely process payments and refunds.

  • Booking and Reservation Platforms: To manage reservations and coordinate guest accommodations.

  • Service Providers: Such as cleaning, maintenance, property management, and customer support providers, when access to relevant information is necessary.

  • Technology Providers: Website hosting, communication systems, and other service providers that support our business operations.

  • Legal and Regulatory Authorities: When disclosure is required by applicable law, legal proceedings, or legitimate regulatory requests.

Third-party service providers are expected to handle personal information responsibly and only for authorized purposes.

5. Payment Security

We take reasonable precautions to protect payment-related information.

Payments may be processed through secure third-party payment providers. DWELL By Sam does not intend to store complete payment card details on its own systems unless specifically necessary and appropriately secured.

Customers should review the privacy and security policies of the payment providers they use.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor interactions, and enhance the browsing experience.

These technologies may help us:

  • Remember website preferences.

  • Understand website traffic and visitor activity.

  • Improve website performance and usability.

  • Support marketing and advertising activities, where applicable.

You may adjust your browser settings to manage or disable cookies. Please note that certain website features may not function properly if cookies are disabled.

7. Data Retention

DWELL By Sam retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including reservation management, customer service, business operations, and applicable legal or accounting requirements.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

8. Protection of Personal Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

Although we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable privacy legislation, you may have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Ask questions about how your personal information is collected, used, or disclosed.

  • Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.

  • Request that your personal information be deleted when permitted by applicable law and when retention is no longer necessary.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

"SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."